Last updated: November 6, 2026
Silk Road Tours sells travel services, not physical goods, so nothing is shipped. This page explains how and when you receive what you paid for.
After you pay
- We send your booking confirmation by email or WhatsApp within 24 hours of payment (one working day on Fridays and public holidays).
- Hotel vouchers, transfer details and your day-by-day program are sent before travel, usually 3 to 7 days before your arrival.
- Flight e-tickets are sent as soon as they are issued by the airline.
- Visa results are sent when the embassy or authority issues them. Processing times depend on that authority.
- Hajj and Umrah documents (visa, flight and hotel details) are sent according to the schedule of the program.
On your travel dates
Tours, transfers, hotel stays and cruises are delivered in person on the dates in your confirmation by our team, our drivers and guides, and our partner hotels and suppliers. We give you a 24/7 contact number for the whole trip.
If something is wrong
If you have not received your confirmation or documents on time, or a service was not delivered as booked, contact us right away at info@silkroadegypt.com or WhatsApp +20 101 115 2817. We will fix it or offer a fair solution as described in our Refund & Cancellation Policy.
Gifts and add-ons
Items such as a cartouche pendant ordered with your trip are handed to you during your tour or delivered to your hotel in Egypt.