Support

Help Center

Answers to common questions about booking, payments, Hajj & Umrah, visas and transport.

Booking

How do I book a tour or package?

Use the Book Now button on any offer, the quick booking form on the homepage, or message us on WhatsApp. A specialist confirms availability and the final price before you pay anything.

Can you customise a program for me?

Yes. Every itinerary can be adapted — hotels, dates, pace, guide language and extra services. Send a quote request with your preferences.

Do you arrange group and corporate travel?

Yes, from family groups to conferences and incentive trips. See our B2B page or contact the corporate team.

Payments & Refunds

Which payment methods do you accept?

Bank transfer, cards and cash at our Giza office. Your consultant will share the payment options for your booking.

What is your cancellation policy?

It depends on the services booked and supplier conditions. The applicable terms are stated in your proposal; see also our Refund Policy.

Hajj & Umrah

What do Umrah packages include?

Typically the Umrah visa, return flights, hotels in Makkah and Madinah, transport and supervision. Inclusions vary by package level.

How do I register for Hajj?

Register your interest through the Hajj & Umrah tab or the Hajj offer page. We contact registered pilgrims when official quotas are announced.

Visas

Which visas can you help with?

We assist with tourist visa applications for many destinations, including Schengen countries, the UK, the USA, Saudi Arabia and Turkey.

How long does a visa take?

Processing times are set by each embassy. Apply as early as possible; we will advise on timing for your destination.

Transportation

What vehicles are available?

Sedans, vans, VIP cars and full-size coaches with licensed professional drivers.

What if my flight is delayed?

Share your flight number and we track it, adjusting your pickup time.

Still need help?

Reach the right team directly.

Write your name in hieroglyphs

Design your own royal cartouche like the pharaohs, then download it in high quality — free.

    Each letter becomes its ancient Egyptian sound sign. Try:

    2Finish
    3Layout
    4Text on the image

    Leave a field empty to use the name from step 1. Type the other language yourself to show both.

    5Download & share

    Want it in real gold or silver?Order this cartouche as a pendant — we will send it with your trip or deliver it.